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LEGAL NOTICE


Trade name :
ISRAA
APE CODE: 4782Z
RCS:
799 527 551 RCS Pontoise
SIRET: 79952755100011
VAT N ° : FR57503470270

The head office : Lille, France
E-mail : contact, israasport @ gmail.com

YOUR SALES CONDITIONS

We guarantee the confidentiality of all your personal data (such as your last name, first name, address, e-mail address, etc.) that you communicate to us or that we obtain during a purchase or subscription to our newsletter or when creating a personal account on the ISRAA site. The personal data collected is used to fulfill our commitments to you and to provide you with the service you are entitled to expect. We do not communicate, sell or trade your personal data to third parties.

In accordance with the law "Informatique et Libertés" of January 6, 1978 amended in 2004, you have the right to access and rectify information concerning you, which you can exercise by sending us your request by email, using the form of contact.

The content of this site is protected by copyright and remains the property of ISRAA

PRICE

The prices are indicated in Euros all taxes included, excluding preparation and delivery costs for the countries concerned. The flat-rate amount of participation in the preparation and delivery costs is communicated to the Customer on the order summary voucher, before validation of the latter. The prices indicated take into account the VAT applicable on the day of the order. If the VAT rate were to be changed, it will automatically be reflected in the price of the items.

ISRAA reserves the right to modify the prices and descriptions of the Products, at any time, in the event of an increase in charges, in particular the VAT rate, and in the event of a typographical error or an obvious entry error. However, the products will be invoiced on the basis of the prices in force at the time of the ordering, except for manifest error.

EXERCISE OF THE RIGHT OF WITHDRAWAL

the Customer has a right of withdrawal for a period of 7 days from receipt of his order, which he can exercise without having to justify his decision or bear other costs than those necessary for the return of his order. ordered. To exercise this right, the Customer is required to return the withdrawal form attached to his order confirmation email, or accessible on the Site or any other declaration, unambiguous, expressing his desire to withdraw. The Products must not have been worn or washed and must be returned in their original packaging and label, accompanied by the invoice or delivery slip (the invoice is available on the Site, in the "My Account" section, on delivery note is present in your package). Warning: Items returned incomplete, damaged, damaged or soiled by the Customer are not taken back.

The withdrawal form can be returned by the Customer:
  • by e-mail at: contact.israasport@gmail.com

GUARANTEE

The products offered comply with current French legislation. All Products benefit from the legal regime of the guarantee of conformity provided for in articles L211-4 and following of the Consumer Code, as well as the guarantee against hidden defects of articles 1641 and following of the Civil Code.

HOW TO ORDER ?

Start by creating a customer account, once the account has been validated, go to the products you want to buy, then click on add to cart. When you are finished, click on your basket, you will then be redirected to a new page containing the summary of your order, the choice of the delivery address, the acceptance of the general conditions of sale, the choice of the delivery method. , and then the method of payment. To choose the payment method, click on Pay by card or with my Paypal account. To pay for your purchases, you will be automatically directed to the Paypal secure payment platform. You can then safely transmit your bank details. You can therefore pay for your purchases via Paypal with your login details, if you do not have a Paypal account you can make your purchase by credit card.

- To pay with your Paypal account: When you are automatically directed to the Paypal secure payment platform, click on "Pay with your Paypal account" then connect to your account to pay.

- To pay by credit card: When you are automatically directed to the Payblug secure payment platform, click on "You do not have a Paypal account" so you can enter your bank details with confidence.

Once your order is complete you will receive a confirmation email.

WHAT IS THE PRICE OF SHIPPING?

The shipping costs vary according to the weight and the carrier, by adding the desired products to your basket, the total shipping costs will be communicated to you automatically.

HOW LONG WILL I TAKE TO RECEIVE MY ORDER?

Orders are generally sent the day after receipt of payment or the next day at the latest (excluding weekends and public holidays).

With Colissimo: Once your package has been sent, your package will be delivered to you within 48 hours (excluding weekends and public holidays) (mainland France)

With Mondial Relay: Once your package has been sent, your package will be delivered to you within 3 to 5 days (excluding weekends and public holidays) (mainland France)

HOW TO REQUEST AN EXCHANGE?

Start the exchange procedure by logging into your account, then clicking on "My orders". Click on the "Return Items" button next to the order number and follow the instructions until your request is registered;

  1. Print the return form, check the Exchange option and specify which item you want. Insert this form in the package;
  2. Send your package to the following address
    ISRAA

24 RUE PIERRE MAUROY

59790 RONCHIN

We inform you that some items are only available in one size / color / length. Therefore these products cannot be exchanged for the same product of different size / color / length / etc. If, however, you wish to make such an exchange, we advise you to contact our Customer service before starting the online procedure.

I RECEIVED AN ITEM THAT DOESN'T MATCH THE ONE I ORDERED?

If the product received is not the one ordered (package reversal or preparation error), we will proceed to an exchange to the extent of available stocks. We of course make a commitment to return the article to you as quickly as possible and to offer you the cost of returning the product concerned. To do this, go to the Exchange and credit section. The procedure to be carried out is detailed there.

Small clarification: you have a maximum of 10 days to return the item to us.

I RECEIVED A DEFECTIVE ITEM WHAT SHOULD I DO?

If, despite our vigilance, you have received a defective item, we are of course committed to exchanging the item to you as quickly as possible and to offering you the cost of returning the product concerned. To do this, go to the general conditions of sale. The procedure to be carried out is detailed there.

Small clarification: you have a maximum of 10 days to return the item to us.

I LIVE IN Lille, CAN I PICK UP MY ORDER ON THE SITE?

No, all transactions are done via the internet and by post, including returns.

PAYMENT

HOW CAN I USE A BENEFIT CODE?

Once in your basket page, under the summary of your order, you will find the "advantage code" box. Please fill in the code that was communicated to you respecting the capitals and dashes (we recommend that you copy and paste the code) and validate. The advantage code and the corresponding discount will automatically be deducted from the total amount. An advantage code can only be validated once and this is why we recommend that you insert it only when you wish to proceed to payment for your order. We inform you that the accumulation of several vouchers and promotional codes is impossible.

DELIVERIES AND RETURNS

WHAT ARE THE DELIVERY OPTIONS?

  • Relay delivery Parcel between 3 and 5 working days (Mondial Relay) / add one to two additional days for Corsica

  • Standard delivery (Colissimo expert) delivered between 3 and 5 days from Monday to Saturday (add an additional day for Corsica)
  • Express delivery between 2 and 4 working days (Chronopost) - € 14.90 Express delivery delivered in 2 days from Monday to Friday for all orders placed before 12 p.m. For all orders placed on Friday after 12 p.m., delivery from Monday (add a day two additional days for Corsica)
  • International deliveries prio (europe) <0.50 kg 6.30 € delivered in 7 days from Monday to Friday.

> 0.50 kg € 11.30

<0.50 kg € 10.00

> 1.00 kg € 14.70

  • International colissimo deliveries <0.50 kg € 15.70 delivered in 5/7 days from Monday to Friday

> 1.00 kg 17.50 €

<1.00 kg € 22.00

ARE THE RETURN COSTS AT MY CHARGE?

  • In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the returned product (s) will be refunded; the return costs remaining at your expense unless we make an error.

The preparation and delivery costs as well as, where applicable, the gift option costs, will remain the responsibility of the customer if the return relates only to part of the order.

WE ARE LOOKING FORWARD
TO HEARING FROM YOU

Address: 2548 Broaddus Maple Court Avenue, Madisonville KY 4783,
United States of America
Phone: +777 2345 7885:  +777 2345 7886
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